Last Updated: 23 Sept 2024
At Vertex Hot & Cold Marketing Sdn. Bhd. (“we,” “us,” or “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our e-commerce website.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our services.
We may collect and process the following personal data about you:
Personal Identification Information: Name, mailing address, email address, phone number.
Transaction Information: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
We use your personal data for the following purposes:
To Process Transactions: Facilitate purchases, process payments, and deliver products.
Customer Service: Respond to your inquiries, requests, or complaints.
Personalization: Customize our website according to your interests.
Marketing: Send promotional materials and updates with your consent.
Legal Compliance: Comply with legal obligations and regulatory requirements.
We may disclose your personal data to:
Service Providers: Third-party vendors who assist in operating our website, conducting our business, or servicing you.
Legal Authorities: If required by law, to comply with legal processes or to protect the rights, property, or safety of our company, customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: Securing data during transmission using SSL technology.
Access Controls: Limiting access to personal data to authorized personnel only.
Regular Monitoring: Monitoring our systems for potential vulnerabilities and attacks.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements.
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:
Access Your Data: Request access to the personal data we hold about you.
Correct Your Data: Request correction of inaccurate or incomplete personal data.
Withdraw Consent: Withdraw your consent to our processing of your personal data.
Limit Processing: Restrict the processing of your personal data under certain circumstances.
To exercise these rights, please contact us using the information provided in Section 9.
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences based on previous or current site activity.
You can choose to disable cookies through your browser settings; however, this may affect the functionality of our website.
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Vertex Hot & Cold Marketing Sdn. Bhd.
Address: No. 27G. 31A&B, Jalan Pandan Indah 1/23D,
Taman Pandan Indah, 55100 Kuala Lumpur.
Email: pei_wps@yahoo.com
Phone: +603 9274 6688 / +603 9274 7105
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after any changes indicates your acceptance of the new terms.
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
CONTACT INFORMATION
+603 9274 6688 / +603 9274 7105
sales@water.com.my
No. 27G. 31A&B, Jalan Pandan Indah 1/23D,
Taman Pandan Indah, 55100 Kuala Lumpur.
Monday-Friday 8:30am-5:30pm
Saturday 8:30am-1:00pm
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